These terms set out the basis on which Gwaro Consulting provides its website and services. Please read them carefully.
01Acceptance of these terms
By accessing gwaro.co.za or engaging Gwaro Consulting (“Gwaro”, “we”, “us”) for services, you agree to these Terms and Conditions. If you do not agree, please do not use the website. Where a signed proposal, statement of work or services agreement exists, it takes precedence over these terms where they conflict.
02Our services
Gwaro provides IT and AI consulting and digital solutions, including AI agents, cloud services, data and analytics, AI model fine-tuning, digital marketing and web development. The scope, deliverables, timelines and fees for each engagement are set out in a written proposal or statement of work agreed with you. Information on this website is general in nature and does not constitute a binding offer.
Our name, Gwaro, is a Shona word meaning “way” or “road”. It reflects our aim of being a dependable guide on your path to your business goals, and of working with you openly and fairly.
03Quotes, fees and payment
- Quotes are valid for 30 days unless stated otherwise.
- Fees, deposits and payment milestones are set out in the proposal. Unless agreed otherwise, invoices are payable within 14 days of the invoice date.
- Overdue amounts may incur interest and we may pause work until accounts are brought up to date.
- Work outside the agreed scope is quoted and agreed separately.
- Third-party costs such as hosting, licences, domains, advertising spend and AI usage fees are payable by you unless the proposal says otherwise.
04Client responsibilities
To deliver on time, you agree to provide accurate information, timely feedback, and the access, content and approvals we reasonably need. You confirm that you have the right to give us any data, materials and credentials you supply. Delays on your side may affect timelines and costs.
05Intellectual property
- Once fees are paid in full, you own the bespoke deliverables created specifically for you, excluding third-party and pre-existing components.
- Gwaro keeps ownership of its pre-existing tools, frameworks, code libraries, templates and know-how, and grants you a licence to use them as part of the deliverables.
- Third-party software, fonts, stock media and AI models remain subject to their own licence terms.
- We may reference the project in our portfolio unless you ask us not to.
- You retain ownership of your own data and content.
06AI-generated output
AI systems can produce inaccurate, incomplete or unexpected results. You are responsible for reviewing AI-generated output and for how you use it, particularly in legal, financial, medical or other high-risk decisions. We will work with you to test and tune solutions, but we cannot guarantee that AI output will always be error-free.
07Confidentiality
Each party will keep the other’s confidential information private, use it only for the engagement, and not disclose it except to people who need it to deliver the services or where required by law. This continues after the engagement ends.
08Website use
You agree not to misuse our website, including attempting unauthorised access, introducing malicious code, scraping at scale or using it unlawfully. Website content, branding and design are owned by Gwaro and may not be copied or reused without permission. Our Privacy Policy explains how we handle personal information.
09Warranties and liability
- We will perform services with reasonable skill and care. Except as stated here and to the extent the law allows, we give no other warranties, and we do not guarantee specific business, ranking, traffic or revenue results.
- To the extent permitted by law, Gwaro is not liable for indirect or consequential loss, loss of profit, revenue or data, or business interruption.
- Our total liability for any claim is limited to the fees you paid for the services giving rise to the claim.
- Nothing in these terms excludes rights or liability that cannot be excluded under applicable consumer protection law.
10Term and cancellation
Either party may end an engagement with written notice as set out in the proposal, or immediately if the other party materially breaches these terms and does not fix the breach within 14 days of notice. You will pay for work completed and approved costs incurred up to the termination date. Deposits are non-refundable once work has started, unless the proposal states otherwise.
11Governing law and disputes
We will first try to resolve any dispute in good faith. These terms are governed by the laws of the country of the Gwaro contracting entity named in your proposal: South Africa, or the State of Victoria, Australia. The courts of that jurisdiction have non-exclusive jurisdiction.
12Changes and contact
We may update these terms from time to time; the updated version applies from the “last updated” date on this page. For questions, contact us at info@gwaro.co.za or via our contact page.
Questions about this page?
Our team is happy to help.